Cancel Order

POST/payment-gateway/v1.0/debit/cancel.htm

This is the API used to cancel the order from merchant's platform to DANA

API Type

SNAP API

Expected Timeout

8 second

SNAP Service Code

57

Accept

application/json

Content Type

application/json

This API is used for the following solution:

Gapura Custom Checkout

DANA acts as a payment gateway by providing information about available payment methods, such as virtual accounts or QRIS, and processes transactions for merchants.

---

Content-Type

string

1 - 127 charactersRequired

Content type, value always application/json

X-TIMESTAMP

string

25 charactersRequired

Transaction date time, in format YYYY-MM-DDTHH:mm:ss+07:00. Time must be in GMT+7 (Jakarta time)

X-SIGNATURE

string

Required

Signature need to be generated with asymmetricSignature method

ORIGIN

string

Origin domain

X-PARTNER-ID

string

1 - 36 charactersRequired

Unique identifier for partner was generated by DANA, or known as clientId

X-EXTERNAL-ID

string

1 - 36 charactersRequired

Unique messaging reference identifier generated by merchant and should be unique within the same day

CHANNEL-ID

string

1 - 5 charactersRequired

Device identification on which the API services is currently being accessed by the end user (customer)

---

originalPartnerReferenceNo

string

1 - 64 charactersRequired

Original transaction identifier on partner system

originalReferenceNo

string

1 - 64 characters

Original transaction identifier on DANA system

originalExternalId

string

1 - 36 characters

Original external identifier on header message

merchantId

string

1 - 64 charactersRequired

Merchant identifier that is unique per each merchant

subMerchantId

string

1 - 32 characters

Information of sub merchant identifier

reason

string

1 - 256 characters

Cancellation reason

externalStoreId

string

1 - 64 characters

Store identifier to indicate to which store this payment belongs to

amount

money

Amount. Contains two sub-fields:
1. Value: Transaction amount, including the cents
2. Currency: Currency code based on ISO

value

string

1 - 19 charactersRequired

Value of amount. Following ISO-4217, for IDR the value includes 2 decimal digits separated with point e.g. ,IDR 10.000,- will be placed with 10000.00

currency

string

1 - 3 charactersRequired

Currency

additionalInfo

json object

Additional information

POST .../payment-gateway/v1.0/debit/cancel.htm HTTP/1.2
Content-type: application/json
X-TIMESTAMP: 2020-12-23T07:44:11+07:00
X-SIGNATURE: 85be817c55b2c135157c7e89f52499bf0c25ad6eeebe04a986e8c862561b19a5
ORIGIN: www.hostname.com
X-PARTNER-ID: 82150823919040624621823174737537
X-EXTERNAL-ID: 41807553358950093184162180797837
CHANNEL-ID: 95221
{
    "originalPartnerReferenceNo": "2020102900000000000001",
    "originalReferenceNo": "2020102977770000000009",
    "originalExternalId": "30443786930722726463280097920912",
    "merchantId": "23489182303312",
    "subMerchantId": "23489182303312",
    "reason": "Network timeout",
    "externalStoreId": "124928924949487",
    "amount": {
        "value": "10000.00",
        "currency": "IDR"
    },
    "additionalInfo": {}
}

---

Content-Type

string

1 - 127 charactersRequired

Content type, value always `application/json`

X-TIMESTAMP

string

25 charactersRequired

Transaction date time, in format YYYY-MM-DDTHH:mm:ss+07:00. Time must be in GMT+7 (Jakarta time)

---

responseCode

string

7 charactersRequired

Refer to response code list

responseMessage

string

1 - 150 charactersRequired

Refer to response code list

originalReferenceNo

string

1 - 64 charactersConditional

Original transaction identifier on DANA system

Conditional Info

Y:= Successfully processed

originalPartnerReferenceNo

string

1 - 64 charactersRequired

Original transaction identifier on partner system

originalExternalId

string

1 - 36 characters

Original external identifier on header message

cancelTime

string

25 charactersConditional

Cancellation date time, in format YYYY-MM-DDTHH:mm:ss+07:00. Time must be in GMT+7 (Jakarta time)

Conditional Info

Y:= Successfully processed

transactionDate

string

25 characters

Transaction date, in format YYYY-MM-DDTHH:mm:ss+07:00. Time must be in GMT+7 (Jakarta time)

additionalInfo

json object

Additional information

Content-type: application/json
X-TIMESTAMP: 2020-12-23T07:44:16+07:00
{
    "responseCode": "2005700",
    "responseMessage": "Successful",
    "originalPartnerReferenceNo": "2020102900000000000001",
    "originalReferenceNo": "2020102977770000000009",
    "originalExternalId": "30443786930722726463280097920912",
    "cancelTime": "2020-12-21T17:07:25+07:00",
    "transactionDate": "2020-12-21T17:55:11+07:00",
    "additionalInfo": {}
}

---

Response	Cause	Solution
2005700Successful	Success to be processed	Mark Cancel Order process as Success
2025700Request In Progress	Cancel is on process	Mark Cancel Order process as Pending. Retry request periodically by sending same request payload
4005700Bad Request	General request failed error	Mark Cancel Order process as Failed. Retry request with proper parameter
4005701Invalid Field Format	Invalid format for certain field	Mark Cancel Order process as Failed. Retry request with proper parameter
4005702Invalid Mandatory Field	Missing or invalid format on mandatory field	Mark Cancel Order process as Failed. Retry request with proper parameter
4015700Unauthorized. [reason]	General unauthorized error	Mark Cancel Order process as Failed. Retry request with proper parameter
4015701Invalid Token (B2B)	Authorization token are invalid, perhaps due to token expiry for B2B	Mark Cancel Order process as Failed. Retry request with proper parameter
4035700Transaction Expired	Transaction cannot be cancelled because cancel time is already expired	Mark Cancel Order process as Failed. Inform to user that order cancel cannot be processed
4035705Do Not Honor	Account or user status is abnormal	Mark Cancel Order process as Failed. Retry request with proper parameter or can contact to DANA check the user/account status
4035714Insufficient Funds	Insufficient funds of merchant’s account to cancel the order	Mark Cancel Order process as Failed. Retry request periodically
4035715Transaction Not Permitted.[reason]	Transaction not permitted	Mark Cancel Order process as Failed. Retry request periodically or contact DANA to consult
4045700Invalid Transaction Status	Invalid transaction status	Mark Cancel Order process as Failed. Retry request periodically or contact DANA to consult
4045701Transaction Not Found	Transaction not found	Mark Cancel Order process as Failed. Retry request with proper parameter
4045708Invalid Merchant	Merchant does not exist or status abnormal	Mark Cancel Order process as Failed. Retry request with proper parameter
4295700Too Many Requests	Maximum transaction limit exceeded	Mark Cancel Order process as Pending. Retry request periodically by sending same request payload
5005700General Error	General error non retry-able	Mark Cancel Order process as Failed. Retry request periodically
5005701Internal Server Error	Unknown internal server failure, please retry the process again	Mark Cancel Order process as Pending. Retry request periodically by sending same request payload
Total Timeout	Total timeout, the client side does not get any responses from the server side (can be due to network issue, server slowing down, and so on)	Do a retry maximum 3 attempts, if the result is still the same then action is aborted. Show appropriate error message to users
Unexpected response (Empty field/field does not exist/undefined response code)	The server does not produce expected responses (can be due to hardware failure, bugs, and so on)	If the response code prefix are 202 and 5XX, mark Cancel Order process as Pending. If empty field/field does not exist, mark Cancel Order process as Pending.